Why we’re collecting evidence on RS Rewards

On 1 April 2026, the NSW Department of Fair Trading cancelled RS Rewards’ trade promotion licence after the company breached community gaming laws on multiple occasions. Despite the cancellation, RS Rewards has continued to run prize draws — including a Mercedes G-Wagon valued at $250,000 — with the ABC reporting the figure at approximately $890,000 within weeks of the cancellation, and further draws held since.¹

Australian Fair Trade is gathering first-hand accounts from current and former RS Rewards members to support consumer advocates, legal representatives and regulators in understanding what RS Rewards members were told, what they paid for, and whether they had a fair opportunity to win.

What the regulator did

The NSW Department of Fair Trading cancelled RS Rewards’ trade promotion licence for failing to comply with community gaming laws on multiple occasions. RS Rewards has continued running large-scale prize draws since the cancellation. The ABC put the figure at approximately $890,000 in the weeks immediately following, including a Mercedes G-Wagon valued at $250,000 — with further draws conducted in the weeks since.¹

What the questionnaire is examining

The questions above are designed to gather first-hand evidence specifically about RS Rewards’ conduct toward its members:

1. 1
   Continuing to run draws after the licence was cancelled

   NSW Fair Trading cancelled RS Rewards’ trade promotion licence on 1 April 2026 for repeated breaches. Despite that cancellation, RS Rewards has continued to run prize draws — conduct which the ABC has reported raises questions of potentially unlawful lotteries.¹

2. 2
   Whether RS Rewards members in some states were eligible to win

   Whether RS Rewards members in particular states or territories were actually eligible to win the prize draws they were paying memberships toward — and whether RS Rewards clearly disclosed any restrictions before taking their money.

3. 3
   What RS Rewards members were actually buying

   RS Rewards markets itself as a “lifestyle club” offering discounts and events. Whether members understood their payments as buying access to discounts — or as buying entries into the giveaways — goes to whether RS Rewards has been transparent about what its membership actually is.

4. 4
   RS Rewards draw integrity and timing

   RS Rewards members have reported being able to enter draws shortly before the advertised draw time. The questionnaire asks whether members questioned how their entries could be processed and verified before the winner was announced.

What happens with your response

Responses are stored securely and reviewed in aggregate. With your consent, individual accounts may be referred to relevant consumer regulators (including the NSW Department of Fair Trading, equivalent state Offices of Fair Trading, and the ACCC) and to legal representatives pursuing the matter. Contact details are optional and only used to follow up if you have explicitly agreed.